This survey questionnaire and self-analysis tool identifies most of the variables that impact institutional custodial operations and that serve as reliable standardized benchmarks for the industry. The survey also clearly defines several benchmarks that should allow more accurate and effective comparisons between operations. Sections cover…

This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…

This report is the result of a self-study undertaken by the staff of the University of Miami's Otto G. Richter Library as part of the Academic Library Development Program (ALDP), a management self-study program developed by the Association of Research Libraries' Office of University Library Management Studies. The basic responsibility for the…