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Direct linkMcGrath, Cecile Hoareau; Hofman, Joanna; Bajziková, Lubica; Harte, Emma; Lasakova, Anna; Pankowska, Paulina; Sasso, S.; Belanger, Julie; Florea, S.; Krivogra, J. – RAND Europe, 2016
At a time when more students than ever are attending higher education, its provision is becoming more fluid, global and competitive. For example, developments in new technologies mean that higher education institutions (HEIs) can make their courses available all over the world. These developments bring into question the traditional delivery model…
Descriptors: Higher Education, Governance, Educational Innovation, Online Surveys
PDF pending restorationDougherty, Jennifer Dowling; And Others – 1994
Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…
Descriptors: Business Administration, Change Strategies, College Administration, Costs
Sims, Serbrenia J., Ed.; Sims, Ronald R., Ed. – 1995
The 11 essays in this book address the issue of whether total quality management at institutions of higher learning offers the same benefits and promises as it does in other sectors. Titles include: (1) "Toward an Understanding of Total Quality Management: Its Relevance and Contribution to Higher Education" (Ronald R. Sims and Serbrenia…
Descriptors: Administrative Change, Administrative Organization, Change Strategies, Educational Assessment
Canadian Health Libraries Association. – 1998
Nine Canadian health libraries participated in a pilot test of the Benchmarking Tool Kit between January and April, 1998. Although the Tool Kit was designed specifically for health libraries, the content and approach are useful to other types of libraries as well. Used to its full potential, benchmarking can provide a common measuring stick to…
Descriptors: Benchmarking, Comparative Analysis, Evaluation Criteria, Evaluation Methods
Haworth, Jennifer Grant; Conrad, Clifton F. – 1997
This book proposes an "engagement" theory of program quality to evaluate and improve higher education programs at all degree levels. Based on interviews with 781 participants in a national study of Masters degree programs, it focuses on the interactive roles of students, faculty, and administrators in developing high-quality programs…
Descriptors: Administrator Role, Classroom Environment, College Outcomes Assessment, Curriculum Evaluation
