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| Ho, Soo Miang | 1 |
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Download full textHo, Soo Miang – 1986
This presentation at a seminar for library staff and students describes the Educational Resources Information Center (ERIC) system as an information system designed to provide users with ready access to primarily English-language literature dealing with education by establishing a database, publishing abstracting journals, and reproducing…
Descriptors: Databases, Indexes, Information Systems, Online Searching
PDF pending restorationHammond, Carol, Ed. – 1991
The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…
Descriptors: Academic Libraries, Course Integrated Library Instruction, Databases, Government Publications
