The purpose of this book is to provide an evidence-based theoretical practical model for professional development of pedagogical specialists in Bulgaria, Romania and Serbia. The framework steps on two key strands of knowledge, linked to online teaching evaluation and mentoring provision, informed by Jim Knight's impact cycle model. The model is…

This report describes the pilot data collections and post-questionnaire interview activities of the Council on Library Resources (CLR)/Online Computer Library Center (OCLC) Online Public Access Project. The background of the project is briefly described, the purpose and adminstration of the post-questionnaire interviews are outlined, and pilot…

Preliminary guidelines are presented to provide a methodology for conducting user studies in the information field, particularly in developing countries. Topics covered include: user needs in planning a national information system; the identification of user groups; the design and organization of user studies, including background research survey…