This document is primarily intended as a companion piece to Volume I, which is entitled Description of CMTI. The first volume is, essentially, a description of the 1977 Teacher Corpsmember Training Institute, while the second volume is an analysis of the data contained in the first document. Volume Two is divided into four parts. Chapter One is a…

This final report, in the form of an executive summary presents the findings of the Families in Action project, a 5-year effort to examine the experiences of parents and other members of families of children with emotional disorders as members of policy-related bodies. The project also addressed the development of strategies to enhance parent…

The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

A report is given on the attitudes of elementary and secondary public school teachers toward public education in the United States. Data were obtained by a nation-wide survey of 1,981 teachers. The report summarizes responses and information on: (1) major study findings; (2) a profile of teachers in the United States; (3) the job satisfaction of…