The purpose of this article is to chronicle and discuss a unique research opportunity at LaGuardia Community College when Hurricane Sandy caused a week of class cancelations, including library instruction sessions for ENG101 students. Librarians took advantage of the natural sample, paired with randomly selected classes that had previously…

Two research questions guided this study: (1) Is there a gap in customer service quality perception between librarians (service providers) and patrons (service beneficiaries)?; and (2) How do patrons perceive the relational service qualities of librarians who staff the reference desk? Quantitative results based on a Likert scale survey showed no…

This article describes practical steps taken in the planning of an integrated information literacy instruction linked to a course assignment for community health majors at Kingsborough Community College of the City University of New York. The library sessions integrated the Association of College and Research Libraries Framework for Information…

This study analyzes the effectiveness of implementing four information literacy sessions within two different English classes in a community college setting. The study found significant improvement in the comfort level of students starting, researching, and writing papers. Additionally, students showed an increased understanding in areas of…

This paper examines the embedded librarian program and its impact on the information literacy skills of community college students at Queensborough Community College (QCC). It is a collaboration between an embedded librarian and an English instructor at QCC. The study participants are QCC students enrolled in seven sections of English 101 and…

Most academic libraries are members of at least one consortium, and many belong to multiple consortia. However, consortia vary widely in the services they offer and in how they are structured. This project, carried out in the fall of 2009, focused on a review of fifteen academic library consortia that: Included two-year colleges, either…

Examines recent trends in academic library staffing patterns. Describes a study conducted to investigate the current state of library/media technical assistant programs. Analyzes the program brochures and degree requirements of 48 two-year colleges. Discusses survey responses from 18 colleges related to program enrollment, graduate follow-up, and…

Describes a survey of 100 community and junior college librarians to collect information about the libraries, the availability of electronic mail systems, and attitudes about expanded E-mail use for interlibrary communication. Of 22 respondents, 12 have local E-mail systems and 11 have access to multi-institutional networks. Includes the…

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)

Reports on a survey of the directors of the learning resources centers (LRCs) of Florida's public community colleges, conducted to identify the knowledge, educational background, and abilities needed by professional librarians to work in LRCs. Emphasizes the importance of reference and bibliographic instruction skills. (DMM)

Relates experiences developing and teaching a library skills class for international students taking an anthropology course. Describes the development of the lesson plan and of a library skills worksheet in both English and Spanish. Offers observations on student learning and students' reactions. (DMM)

Reports on the methods and findings of a study conducted by the Pikes Peak Community College to determine the need for a paraprofessional library training program. Examines library paraprofessionals' subject area interests, perceptions of job concerns and weaknesses, preferred class times, and biographical information on respondents. (DMM)

Discusses the performance evaluation problems specific to community college librarians, looking at student evaluations of librarians, peer evaluations, and self-evaluations. Compares two methods, one measuring job performance and professional development factors on a Likert scale and the other consisting of some variation of management by…