It is often presumed that software technology will increase group productivity, but this may not be the case. Examines the impact of technology on time-to-complete-task, member satisfaction, perceived information load, number of contributing transactions, and task complexity. Three appendices provide examples of complex and simple tasks and the…

An exploration of the rhetorical contract--i.e., the expectations for appropriate interaction--as it develops in human-computer interaction revealed that direct manipulation interfaces were more likely to establish social expectations. Study results suggest that the social nature of human-computer interactions can be examined with reference to the…