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Direct linkArkenback, Charlotte; Lundin, Mona – Journal of Workplace Learning, 2023
Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…
Descriptors: Retailing, Salesmanship, Job Skills, Workplace Learning
Huang, Xianhan; Lai, Chun – Journal of Workplace Learning, 2020
Purpose: It is vital in today's society that teachers are proactively involved in educational change. Given that proactive motivation is a critical driver of proactivity, this study aims to investigate how teachers' formal and informal workplace-learning experiences were connected with their proactive motivations to implement educational change.…
Descriptors: Workplace Learning, Educational Change, Learning Experience, Informal Education
Gartmeier, Martin; Ottl, Eva; Bauer, Johannes; Berberat, Pascal Oliver – Journal of Workplace Learning, 2017
Purpose: The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses' error reporting cost/benefit evaluations and associated behaviors. Design/methodology/approach: A longitudinal survey study was carried out in a hospital setting with two measurements (time 1 [t1]:…
Descriptors: Foreign Countries, Error Patterns, Error Correction, Critical Incidents Method
