Describes a study of American Library Association members that gathered data on self-directed, informal, work-related learning. Compares time spent in formal continuing-education activities with self-directed learning (SDL), and examines relationships among variables likely to influence SDL including size of the institution and professional…

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…