Reports results of a survey of state library agencies' research on public library operations and services. The appendix provides information on the contact person, the title of the study, and availability of materials for the 29 agencies responding to the survey. A copy of the questionnaire is included. (13 references) (MES)

Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…

Discussion of fines charged by libraries for overdue books focuses on the experiences of the Somerville Free Public Library (New Jersey) in implementing a no-fine policy. Goals of the new policy that are evaluated include increased circulation, increased return of late materials, and an improved library image. (seven references) (LRW)

This study examined patron survey results and nonlibrary consumer activity in a small community to define convenient public library hours. No correlation between library and commercial enterprise activity was found, although some recommendations on library service were suggested by the data. The questionnaire is appended. (23 references) (MES)

Presents and discusses a check list of recommended competencies developed by the Association for Library Services to Children for librarians serving children in public libraries. Suggestions are provided for the use of the check list by library educators, public library administrators, state and regional agencies, librarians, library school…

Describes results of a 1986 survey of adult public library users in Mississippi. Data are reported on occupation, age groups, sex, level of education, frequency of visits, and services used; and results are compared with the findings of surveys of public library patrons in other states. A copy of the questionnaire is included. (six references)…

Public library programing for babies under 18 months and parents/caregivers is discussed. The results of a national study investigating programs for babies, reasons why they are not offered, librarian attitudes, and funding support are presented. Recommendations for practitioners and researchers are offered, and the questionnaire is appended. (41…

Describes a project that modified the fill rate survey from "Output Measures for Public Libraries" to assess the library needs of middle school children. The resulting development of an up-to-date, graded nonfiction collection and its impact on library use by middle schoolers is discussed. The modified survey form is included. (five…

Describes a public library program designed to stimulate appreciation of adult fiction written in and about the contemporary western United States. Discussion covers project objectives, oral interpretation of literature, project phases, study guides and bibliographies, staff orientation, lectures, evaluators, personnel, publicity, problems, and…

Discussion of reference question negotiation by librarians focuses on a study at the Orem (Utah) Public Library that was conducted to determine how frequently the reference staff negotiated questions, how frequently negotiated questions received correct answers, and what verbal and nonverbal communication skills led to correct answers. (five…

Describes the components of a life skills program for young adults: a video of library scenes; informational material and coupons; library card applications; presentation of library services; an evaluation questionnaire; experience with community information resources; and library tours. A training package for other libraries and student and…