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Peer reviewedRicks, Thomas; And Others – Public Libraries, 1991
Discussion of reference question negotiation by librarians focuses on a study at the Orem (Utah) Public Library that was conducted to determine how frequently the reference staff negotiated questions, how frequently negotiated questions received correct answers, and what verbal and nonverbal communication skills led to correct answers. (five…
Descriptors: Librarians, Library Services, Nonverbal Communication, Public Libraries
Peer reviewedAltman, Ellen; Brown, Sara – Public Libraries, 1991
Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…
Descriptors: Branch Libraries, Librarian Attitudes, Librarians, Library Collection Development
