Describes results of a survey of heads of interlibrary loan at Association of Research Libraries (ARL) academic libraries that was conducted in 1988. Highlights include location; personnel organization; staffing patterns, including librarians, nonprofessionals, and student assistants; and services offered, including document delivery and the use…

Provides a composite picture of interlibrary loan policies of 832 academic, special, and public libraries published in American Library Association's second edition of "Interlibrary Loan Policies Directory" (1984). Loan policies for books, periodicals, microforms, dissertations, theses, government documents, audiovisual materials, and…

Surveys of labor educators and academic librarians, designed to study library usage by participants in labor education, indicate that a lack of communication and understanding exists between the two departments at many institutions. Increased cooperation and library utilization are recommended. Twenty-seven references are listed, and the…

Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

Describes results of a survey of members of the Association of Research Libraries that was conducted to determine what procedures are followed to obtain current reference books in foreign languages and to assess the libraries' satisfaction with those procedures. Standing order plans are discussed, and proposals to improve reviewing sources are…

Results of survey involving 54 U.S. colleges and universities reveal that while 98% of international education offices offered orientation programs for newly enrolled foreign students, only 56% of libraries provided special instruction for this group. Need for programs and suggestions for establishing them are discussed. Questionnaire is appended.…

Reviews the literature on library use of facsimile transmission and describes an experiment conducted by libraries at the four State University of New York campuses that used facsimile transmission and/or electronic mail to access commonly held periodical titles. Copies of the request form and problem report form are appended. (Contains 29…

A survey of public and academic libraries conducted to obtain information on length of reference desk shifts and proportion of the reference librarian's time spent at the desk found the two-hour weekday shift to be the most common, and that librarians typically work 7 to 21 hours per week at the desk. (EM)

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

Describes bibliographic instruction service instituted at University of Ottawa library known as term-paper counseling--an attempt to match on one-to-one basis a student's immediate research need with service offered during limited time period. Planning, publicity, staffing, and reactions to the project are noted. Application, session, and…

Discussion of performance appraisal and evaluation focuses on a peer review and evaluation process of reference services that was developed at Louisiana State University. Formative evaluation principles are discussed, user survey results are reported, and a checklist for implementing a peer desk review process is provided. (20 references) (LRW)

Patron use of periodical indexes was studied by interviewing patrons on random basis as they used periodical and newspaper indexes. A questionnaire was designed to gather information on citation elements, how patrons locate magazines in library, and how they use university's serials holdings list. Seven references and questionnaire are appended.…

Describes a study that designed and tested an interlibrary loan (ILL) measurement tool to be used by all types and sizes of libraries in Illinois. Topics discussed include data collection processes, use of the information for resource sharing, and a continuing education program to help librarians use the ILL forms. Sample forms are appended.…

A survey of interlibrary loan (ILL) staffing levels in Michigan academic libraries was conducted in 1994 to examine the relationship between ILL transaction volume and staffing patterns. Results show that departments with the largest volume needed additional staff; inadequate staffing levels caused blurring of job descriptions; and that ILL staff…

This report includes an account of the RASD program of the American Library Association at the 1979 Dallas Conference with an annotated bibliography on guidelines for information services, and a questionnaire distributed at the RASD Business Reference Services Committee meeting at Dallas, with tabulated results. (JD)