Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

Discussion of the participation of technical services librarians in academic bibliographic instruction focuses on the results of a survey of 124 cataloging librarians in State University of New York libraries that investigated the extent of their participation in bibliographic instruction activities. A copy of the survey is appended. (LRW)

Presents a model that can be used to develop or expand academic library services for international students based on survey results from Ohio academic libraries. Highlights include functional barriers, including critical thinking skills; cultural barriers; and model programs, including promotional, instructional, staff development, written,…

Describes the Term Paper Clinic (TPC), a project in which students in a library reference class at the University of British Columbia offered reference assistance to other students. Appendixes include approaches and sources for the TPC search; instructions for the TPC search; a student library research guide; a report on user evaluations; and the…

Discusses the results of a survey of school librarians in North Carolina conducted to determine the extent of CD-ROM and videodisk use and how they are changing the teaching of library, information, and research skills. CD-ROM and videodisk titles are listed, and recommendations for further study are suggested. The questionnaire is appended.…

Includes five articles that discuss (1) outcomes assessment in higher education; (2) the librarian's role in academic assessment and accreditation; (3) what library skills to teach high school students; (4) an innercity high school library programs; and (5) accountability for bibliographic instruction programs in academic libraries. (69…

Reports findings of a survey of 48 undergraduate students regarding their perceptions of academic librarians and discusses ideas for addressing existing misconceptions. Highlights include perceptions concerning librarians' education; librarians' skills, knowledge, and expertise; librarians versus clerical workers; and librarians' attitudes toward…

Defining and expanding diversity in the workplace may involve reassessment of the dominant workplace culture in libraries, in order to foster better understanding and more effective management, retention, and promotion of librarians of color. Highlights include a selected bibliography and a survey instrument that analyzes the dominant culture of a…

This study, conducted at Illinois State University library, evaluated the ability of professional librarians to answer reference questions. Evaluations by undergraduate students were scored for accuracy of response and attitude of the librarian to determine the best attitudinal predictor of accuracy scores. The evaluation form is appended. (three…

Discussion of reference service in a changing information environment focuses on a survey of basic reference courses in American Library Association (ALA) accredited programs that was conducted to investigate how library school students are being educated for reference service. Highlights include course content; teaching methods; learning…

Discussion of the use of CD-ROM databases focuses on a study conducted at Russell Sage College (New York) that examined user attitudes toward CD-ROM technology and shifts in journal usage patterns. Highlights include previous studies, comparisons of print indexes and CD-ROM databases, and suggestions for future research. (LRW)