This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

Modern digital scholarship requires faculty to navigate an increasingly complex research and publication world. Liaison librarians are uniquely suited to assist faculty with scholarly communication needs, yet faculty do not identify the library as a provider of these services. Proactive promotion of scholarly communication services by librarians…

In the last decade Australian academic libraries have increasingly aligned their research support services with assessment criteria used in the national research evaluation exercise (Excellence for Research in Australia). The same period has seen growing interest in research impact outside of traditional measures, such as bibliometrics. Social…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Demonstrates that a broadened concept of staff development is important and possible. Describes the steps one library took in establishing a staff development plan; the committee that developed the programs; successful programs; and how, with modest expenditures, an investment can grow and provide benefits. Appendixes contain memos and an…

This resource notebook, the third of three developed within the framework of management review and analysis self-study procedures, focuses on library staff development. The introduction provides background and a brief conceptual overview of staff development. The first section of documents provides examples of data gathering tools and approaches…

Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

This report presents the findings of a survey that sought to relate the status of Texas academic librarians to national standards. Consisting of 70 questions in seven categories--identification of library staff, general (status), appointment, promotion and tenure, professional development, governance, and benefits--the survey was based, in part,…

This set of materials reports the needs assessment and implementation of a library staff development project funded by a Chicago State University grant. Because of the limited opportunity provided for all library personnel to improve their job skills, a proposal for a staff development program was submitted to the university granting office. A…

Based on the comprehensive library self-study method developed by the Association of Research Libraries' (ARL) Office of Management Studies (OMS) and first used as the Management Review and Analysis Project (MRAP), this resource notebook presents surveys and diagnostic aids, OMS self-study reports, and ARL member library documents related to…

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

Presents the Readiness, Planning, Training, Implementation and Maintenance Model (RPTIM) for staff development. The results of a survey of staff developers that examined the appropriateness of the RPTIM model to academic and research library settings, and the extent to which existing staff development programs meet needed criteria, are discussed.…

This survey gauged the number of academic libraries offering workshops and classes on the use of the Internet and the World Wide Web. In the spring of 1996, a survey on Internet instruction was distributed to the then 119 ARL member libraries. The survey asked about instruction methods, instructional facilities, planning, technology, publicity,…

Based on the results of a June 1984 survey of 30 Association of Research Library (ARL) member libraries, this kit contains documents related to automation training programs for ARL library staff members. A summary of survey results indicates that few libraries performed formal needs assessments before embarking on programs related to automation…

This report describes the planning, implementation, and evaluation of a coordinated staff development program to offer certified, non-degree credit to non-professional librarians from small public libraries. Developed through the cooperation of the Central Iowa Regional Library and the Iowa State University Library, the program resulted in a plan…