Developing empathy skills is crucial for software developers to create user-centric solutions and design exceptional user experiences addressing the diverse needs of customers. This paper presents the findings of a quasi-experimental study that aimed to enhance empathy among computer science students through the exposure of two interventions…

The technology acceptance model, and extensions of it, suggests a causal relationship between the perceived ease of use and usefulness of an information technology system. Using a dataset based on the responses from 247 undergraduate business students in relation to their use of an educational technology system, we compared competing structural…

The authors describe how Southern Utah University has integrated the U.S. Internal Revenue Service (IRS) Voluntary Income Tax Assistance (VITA) program as an experiential servicelearning activity for over a decade and a half. First, we describe the value of experiential servicelearning. Second, we detail the program, its oversight, its student…

Previous research on the effect of technology-based preservice education programs has been assessed by examining changes in computer ability and attitudes. Systematic exploration looking at the effect of these programs on computer use has been noticeably absent. In addition, the role of emotions and use of computers has been largely ignored with…