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Steppacher, Damian; Cannarozzo Tinoco, Maria Auxiliadora; Caten, Carla Schewengber ten; Marcon, Arthur – Studies in Higher Education, 2021
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…
Descriptors: Educational Quality, Educational Improvement, College Administration, Foreign Countries
McGrath, Cecile Hoareau; Hofman, Joanna; Bajziková, Lubica; Harte, Emma; Lasakova, Anna; Pankowska, Paulina; Sasso, S.; Belanger, Julie; Florea, S.; Krivogra, J. – RAND Europe, 2016
At a time when more students than ever are attending higher education, its provision is becoming more fluid, global and competitive. For example, developments in new technologies mean that higher education institutions (HEIs) can make their courses available all over the world. These developments bring into question the traditional delivery model…
Descriptors: Higher Education, Governance, Educational Innovation, Online Surveys

Dougherty, Jennifer Dowling; And Others – 1994
Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…
Descriptors: Business Administration, Change Strategies, College Administration, Costs
Learning and Skills Development Agency, London (England). – 2002
These two documents are designed to assist governing bodies of England's further education (FE) and land-based colleges self-assess their performance and identify ways of improving their performance. Each document contains a "healthcheck" that requires approximately 30 minutes to complete and that was developed in response to informative…
Descriptors: Administrator Responsibility, Administrator Role, Board Administrator Relationship, Check Lists