Arguing that, as a general principle, the most efficient, best organized and managed organization would have little duplication of work or of service to its markets or publics, this paper presents a method for assessing duplication among organizational components of work performed and of services to various publics and for determining the extent…

A study assessed the validity of applying the Spitzberg and Cupach dyadic model of communication competence to small group interaction. Twenty-four students, in five task-oriented work groups, completed questionnaires concerning self-competence, alter competence, interaction effectiveness, and other group members' interaction appropriateness. They…