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Direct linkGallifa, Josep; Batalle, Pere – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…
Descriptors: Foreign Countries, Multicampus Colleges, Case Studies, Educational Quality
Association of Governing Boards of Universities and Colleges, 1986
The makeup of college and university governing boards and the characteristics of board members were studied in 1985, as an update of a 1977 survey. A total of 215 single-campus boards and 157 multicampus boards provided information that was statistically adjusted to represent the traits of the 2,200 boards governing of the nation's 3,000 nonprofit…
Descriptors: Administrator Characteristics, College Administration, Comparative Analysis, Educational Background
Download full textStockton, James J. – 1995
In July 1993, Twin Lakes Technical College and North Arkansas Community College merged to form the North and South Campuses, respectively, of North Arkansas Community-Technical College (NACTC). A study was undertaken to compare the institutional climate for human resource development (HRD) at the two campuses to determine the effects, if any, of…
Descriptors: Administrator Attitudes, Centralization, Community Colleges, Comparative Analysis
