A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

This curriculum guide is intended for use in teaching a unit on telecommunications to students with a basic understanding of computing. Introductory materials spell out the purpose of the unit--to provide an introduction to the sending and receiving of electronic information using a personal computer system and the telephone communications…

This study is a review of trends in information-handling technology and significant developments which are changing or will change the general environment within which archivists and records managers in international organizations will have to work. Trends in microelectronics, electronic storage, software, data transmission, computer architecture,…

This project sought to explore the educational potential of three models of a University of Indiana computer conferencing technology in facilitating collaborative learning and enhancing social interaction in instructional contexts that provide limited face-to-face contact among the students. The study examined each of the three models of computer…

This study used a total quality management (TQM) approach to evaluate the perceived computer competency needs of students at the University of Wisconsin-Stout by surveying students (who were asked which of a list of competencies they had), administrators, alumni, and employers (who were asked which competencies they used or expected in employees).…