Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations,…

The Computer Services Department of the Upper Arlington Public Library in Franklin County, Ohio, provides microcomputers for public use, including IBM compatible and Macintosh computers, a laser printer, and dot-matrix printers. Circulation statistics provide data regarding the frequency and amount of computer use, but these statistics indicate…