The Programme for International Assessment of Adult Competencies (PIAAC) will establish technical standards and guidelines to ensure that the survey design and implementation processes of PIAAC yield high-quality and internationally comparable data. This document provides a revised version of the technical standards and guidelines originally…

Over the past several years, technical communicators have been struggling to change some of the stylistic traditions inherited from scientific discourse. Rhetoricians, writing teachers, and psychologists all agree that the use of analogy and first- or second-person sentence construction make for more effective communication than the absence of…

Research employing an experimental design pilot-tested two delivery platforms, WebCT™ and vClass™, for the generation of affective learning outcomes in the workplace. Using a sample of volunteer participants in the help-desk industry, participants were randomly assigned to one of the two types of delivery software. Thirty-eight subjects…