Undergraduate university students experience a knowledge gap when required to use unfamiliar software applications without the benefit of direct instruction. As a solution, students often turn to online support, particularly video, but little is known about students' perceptions of the effectiveness of support videos. As libraries are a principle…

Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations,…

Contribution: This study contributes to scientific literature by detailing the impact of specific factors on the privacy concerns of citizens living in an African city. Findings: The findings reveal that the more that impersonal data is collected by the Smart City of Cape Town, the lower the privacy concerns of the digital natives. The findings…

This study aims to investigate the influence of story creation on young EFL learners' reading performance. Action research was adopted to examine the effects of two different story reading projects in a library setting in Taiwan. Each project comprised a group of 19 young EFL learner from Grades 4 to 6 (aged 10-12). The first group's activities…

Quantitative literacy is an essential twenty-first century skill that universities are heavily invested in teaching to students. The social sciences play an important role in these efforts because they attract students who might otherwise avoid data and mathematically oriented courses and because they ground quantitative reasoning in political and…

The authors describe how Southern Utah University has integrated the U.S. Internal Revenue Service (IRS) Voluntary Income Tax Assistance (VITA) program as an experiential servicelearning activity for over a decade and a half. First, we describe the value of experiential servicelearning. Second, we detail the program, its oversight, its student…

The aim of this study is to investigate adolescents' perspectives on mental healthcare services. Based on theoretical perspectives concerning barriers for help-seeking, individual interviews were carried out in order to obtain the adolescents' perspectives on knowledge of services for mental health problems, potential barriers for help-seeking,…

This case focuses on the potential problems associated with sharing personally identifiable information (PII) when students are required to use third-party software. Specifically, third-grade students were required to complete "LearningPad" activities as a component of their homework grade in math, spelling, and language arts. As…

Objectives: The transition from high school to college or university is an important time to enhance mental health literacy for young people. This study evaluated the second edition of a resource entitled "Transitions," a comprehensive life-skills resource with embedded mental health information available in book, e-book and iPhone app…

Software, particularly spreadsheet software, is ubiquitous in the financial services workplace. Yet little is known about the extent to which universities should, and do, prepare graduates for this aspect of the modern workplace. We have investigated this issue through a survey of financial services employers of graduates, the results of which are…

Understanding faculty work practices can translate into improved library services. This study documents how education and behavioral science faculty locate, retrieve, and use information resources for research and writing and how they publish and store their research materials. The authors interviewed twelve professors using a structured interview…

The Essential Skills Team knows that each student has a unique learning style, home and school environment, academic and personal strengths and experiences, and family backgrounds. One of the goals when creating the Essential Skills Campus was to provide resources that harness the strengths and experiences students bring with them to their first…

Patron service is a high priority in the library setting and alleviating a large percentage of the directional questions will provide librarians with more time to help patrons more thoroughly than they are able to currently. Furthermore, in view of the current economic trend of downsizing, a navigational computer system program has the potential…

Search Helper, a microcomputer software package marketed by Information Access Company to serve as a gateway to several of their databases, was selected as a system for introducing the Carnegie-Mellon University community to do-it-yourself database searching. Preliminary results of user survey indicate service to be extremely popular with library…

This study analyzed CD-ROM searches in five science and engineering databases in an academic library. Results indicated that users were usually able to obtain results and print records but that few used more sophisticated techniques to refine their searches. It was concluded that instruction in CD-ROM database searching should be a high priority.…