A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

In this paper we describe the development and refinement of "evidence rules" and "measurement models" within the "evidence model" of the "evidence-centered design" (ECD) framework in the context of the "Packet Tracer" digital learning environment of the "Cisco Networking Academy." Using…