Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This manual represents part of the results of the first curriculum development workshop organized by the World Confederation of Organizations of the Teaching Profession for members of the African Teachers' Association of South Africa. This "train-the-trainers" workshop had the goals of: critical analysis of the prevailing social…

The first section of this book presents a discussion of the criteria to be used in developing and evaluating inservice teacher education programs. The criteria are decision-making, relationship to the program of the school, resources, commitment to teacher education, and rewards. Section Two contains descriptions of nine inservice programs. (JD)

A competency-based training course was designed to prepare Professional Development Center (PDC) instructors for the certification process. After an exhaustive review of the literature, it was determined that a relevant training course that would specifically reflect the needs of the PDC was not available. The decision was then made to design a…

Pacific principals' perceived priority needs for professional development are examined. Mailed surveys of 439 principals in 10 jurisdictions yielded 243 responses, or a 55 percent response rate. Respondents rated themselves on task effectiveness and professional development needs. Results indicate a need for information concerning community…

This study examined the effects of curriculum compacting, a curriculum modification technique for gifted and talented students, with approximately 436 elementary teachers and 783 students in 27 school districts throughout the United States. The study was designed to investigate the types and amount of curriculum content that could be eliminated…

A new Chapter 1 law, P.L. 100-297, was passed in 1988. Chapter 1 schools must examine the program operated during the previous school year. Schools that fail to demonstrate overall achievement gains must develop a Program Improvement Plan (PIP), a document describing how the Chapter 1 program in that school will be modified. This guide provides a…

This annotated model outline provides guidelines for writing a plan for using computers and related learning technologies in schools. It is consistent with the components of the Merrimack Education Center's technology applications planning process, and can be modified to accommodate additional components and special school district requirements.…

This final report describes the rationale, goals and activities of a federally funded project that was designed to develop a model intervention program for hospitalized chronically ill children between birth and five years. The focus of the program was to promote optimal emotional development: attachment, separation, individualization, and…

A multicultural framework for school curricula directed toward the culturally different was developed for implementation of court ordered multicultural education goals at the H. S. Thompson Learning Center of the Dallas (Texas) Independent School District. The philosophy of multicultural education suggests that ethnic diversity and cultural…

The Creative Curriculum for preschool education is a teaching framework that addresses children's emotional, cognitive, and physical development. This checklist is designed for use in assessing how well the curriculum is being implemented as intended and includes a classroom profile form and a progress and planning form. The implementation…

Career Awareness Resources for Exceptional Students (Project CARES) is an Elementary and Secondary Education Act Title VII-funded project in its fourth year in 1993-94. The project served 65 Spanish-speaking students (ages 14-21) of limited English proficiency in two schools in the Bronx, New York. Participating students received instruction in…

The report describes an Iowa project designed to identify reasonable accommodations for learning disabled students in regular secondary classrooms and to develop strategies for implementing classroom modifications. Project activities consisted of: a review of the literature on mainstreaming and classroom modifications; development of a descriptive…

A study was done to determine whether any community school districts within the purview of New York City Board of Education had been able to integrate the Chancellor's call to action for multicultural education at the Social Action-Decision Making level, which had been designated as the highest level of multicultural curriculum approaches. The…

Connecticut's Adult Performance Program (CAPP), which was initiated in 1986, is a mix of policies, training, and technical assistance activities based on the following elements: specification of expected competency-based program outcomes; development of an assessment and instructional model to facilitate achievement of the program outcomes;…