This exploratory study analyzed the specific crisis communication methods of academic libraries. A survey was sent to library staff at Association of Research Libraries member colleges and universities to describe if, who, when, and how they communicated bad news to their stakeholders for major, minor, and emerging crises. The findings show that…

Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

The use of Student Information Systems (SIS) to enhance school administration and manage student performance in K-12 education has received increased attention in recent years. As SIS become more integrated operational tools in schools, many school districts have to make decisions about the extent to which SIS affects student achievement and about…

The purpose of this study was to explore and investigate the ways faculty at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign use Networked Information Sources And Services to support their research task. Library and Information Sciences faculty at the University of Illinois were chosen as…

The purpose of this study was to explore and investigate the ways faculty at the School of Information and Library Science at the University of North Carolina, obtain information to support their teaching tasks. Information and Library Science faculty at the University of North Carolina were chosen as the population for this study. The study…