Web-scale discovery systems are becoming prevalent in research libraries. Although a number of studies have explored various impacts of discovery systems, few studies exist on user satisfaction. The investigators of this study evaluated user satisfaction with the discovery service Summon at Ryerson University, using online questionnaires and…

This manual describes the methods, procedures, techniques, and activities that were used to produce the Academic Library Survey of 2004 (ALS:2004). This manual is designed to provide guidance and documentation for users of the ALS data. Included in the manual are the following: (1) an overview of the study and its predecessor studies; (2) an…

A joint project of the University of Pittsburgh Library System and the School of Library and Information Science investigated the need for a rapid document delivery service within the University Library System (ULS). Two instruments were designed to answer questions about library patrons' uses of bibliographic citations retrieved in online…

College and university librarians were surveyed in May 1984 to assess their experiences and opinions with respect to online searching in the humanities. A questionnaire was mailed to 1,160 4-year college and university libraries in the American Library Directory (1983) that listed an online services coordinator, an enrollment of 1,000 or more, or…

This inventory provides profiles, tables, and listings describing automated library activities at 103 Association of Research Libraries (ARL) institutions. The inventory includes analyses of aggregate information from individual library profiles which are then divided into three categories that reflect primarily bibliographic functions: (1)…

This publication reporting the responses of 92 Association of Research Libraries (ARL) members to an automation inventory survey conducted in March 1985 was generated from a database developed by ARL to provide timely, comparable information about the extent and nature of automation within the ARL library community. Among operational systems, the…

This inventory provides profiles, tables, and listings describing automated library activities at 117 Association of Research Libraries (ARL) institutions. For the first time, the inventory includes analyses of aggregate information from individual library profiles. The analyses are divided into four categories that reflect primarily bibliographic…

Based on information and data from 113 Association of Research Libraries (ARL) members that were gathered and updated between March and August 1986, this publication was generated from a database developed by ARL to provide timely, comparable information about the extent and nature of automation within the ARL community. Trends in automation are…

This inventory provides profiles, tables, and listings of automated library activities at 115 Association of Research Libraries (ARL) institutions. The library profile covers 18 functions: (1) acquisitions; (2) serials check/claim; (3) serials/union list; (4) authority control; (5) cataloging/utility; (6) cataloging/local; (7) circulation; (8)…

This study investigated the use patterns of four CD-ROM systems--Newsbank Electronic Index, SilverPlatter's ERIC and PsycLIT, and Dissertation Abstracts Ondisc--and their print index counterparts in the University of Georgia (UGA) Main Library, which houses collections and provides library services for the humanities, the social sciences, and…

Data concerning online searching in the State University of New York (SUNY) Library System was obtained from a 50-question survey of the 63 SUNY libraries conducted in March 1983. A total of 52 surveys were completed. It was found that: 18 campuses offered inhouse online search services to their patrons, 15 additional campuses offered access to…

In this research project, subject terms from the Dewey Decimal Classification (DDC) Schedules and Relative Index were incorporated into an online catalog as searcher's tools for subject access, browsing, and display. Four features of the DDC were employed to help searchers browse for and match their own subject terms with the online catalog's…

The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…

Reports on a study of library skills retention which showed that the inclusion of library exercises and hands-on training in undergraduate and graduate bibliographic instruction programs influences education students' retention of subject matter. Statistics are given for each item on a 24-question pre- and posttest; a copy of the test is appended.…

This report describes the background of the Association of Research Libraries Microform Project and summarizes results of the survey from which the database of the project's clearinghouse on the bibliographic control of microforms has been constructed. The Microform Project was established in 1981 to assist libraries, microform publishers, and the…