To ensure high quality courses and services at Louisiana State University Evening School (Baton Rouge), a program evaluation was designed to aid in decision making. The plan developed and initially implemented in 1991-92 represents a beginning effort in a continuous process of evaluation. The initial focus was on instruction. The object of this…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…