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Direct linkSteppacher, Damian; Cannarozzo Tinoco, Maria Auxiliadora; Caten, Carla Schewengber ten; Marcon, Arthur – Studies in Higher Education, 2021
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…
Descriptors: Educational Quality, Educational Improvement, College Administration, Foreign Countries
Texas State Dept. of Human Resources, Austin. – 1991
A Texas study on prekindergarten and early childhood care that was developed for the Texas legislature in response to an amendment of the Texas Education Code is presented. Also presented are findings on: (1) the developmental appropriateness of prekindergarten programs, defined here as programs for eligible 4-year-olds; (2) the potential for…
Descriptors: Clearinghouses, Cooperative Programs, Coordination, Day Care Centers
Download full textAdvanced Technology, Inc., Reston, VA. – 1983
The purpose and direction of the quality improvement program of the U.S. Department of Education's Office of Student Financial Aid (OSFA) are described. The improvement program was designed to develop a systematic approach to identify, measure, and correct errors in the student aid delivery system. Information is provided on the general approach…
Descriptors: Agency Role, Delivery Systems, Error Patterns, Evaluation Methods
Owen, Jane; Yarrow, David; Appleby, Alex – 2002
This document is a questionnaire designed for work-based learning providers. It is a diagnostic benchmarking tool developed to give organizations a snapshot of their current state. Following a brief introduction, there are instructions for filling in the questionnaire, which includes both open-ended response and scoring according to a…
Descriptors: Accountability, Administrator Effectiveness, Benchmarking, Computer Mediated Communication
