As higher education faces challenges in low enrollment, soaring prices, and individuals who question the need for a degree, these institutions must transform into flexible-minded and innovative centers of excellence. The purpose of this study is to explore how empathetic and collaborative practices inherent in design thinking methodologies can…

Many high school students first "visit" colleges and universities through digital means. For some students, institutional websites are the only exposure they have to the campus until fully admitted and enrolled. Thus, institutional websites are one of the most important media for potential students to secure information, and web presence…