These four diagnostic guides, developed as part of the Investing in People Project in Connecticut, Iowa, Kentucky, Washington, and West Virginia, can be used to help states in assessing their current work force and economic development systems and in building more comprehensive, integrated, and effective strategies for improving the work force.…

Discusses the nature of support staff work in research libraries, changing authority structures, and the impact of technology on job responsibilities. A study considering work complexity, supervision, evaluation criteria, control and autonomy, and job satisfaction is reported. (17 references) (EA)