This document, the HLE2, is an updated version of the "Health Literacy Environment of Hospitals and Health Centers" [see ED508596]. The original workbook and assessment tool has been widely used in the U.S. and has been translated and adapted for different health systems in Europe, Australia, and New Zealand. This revision, HLE2 (The…

Healthcare organizations are striving to meet legislated and public expectations to include patients as equal partners in their care, and research is needed to guide successful implementation and outcomes. The current research examined the meaning of customer service as related to the culture of care relationships within a Canadian hospital in…

The "health literacy environment" of a healthcare facility represents the expectations, preferences, and skills of those providing health information and services. Some of these demands are in the form of physical aspects of the hospital or health center, such as signs and postings. At the same time, access to and navigation of health…