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Kirchner, Joy; Diaz, José; Henry, Geneva; Fliss, Susan; Culshaw, John; Gendron, Heather; Cawthorne, Jon E. – Council on Library and Information Resources, 2015
In 2013, The Andrew W. Mellon Foundation awarded a group of seven librarians from the Research Library Leadership Fellows program of the Association of Research Libraries (ARL) a planning grant to examine the center of excellence (CoE) model for information services. Used in a variety of industries, CoEs are designed to attract the most talented…
Descriptors: Information Services, Library Services, Models, Research Libraries
Soete, George J. – 1998
This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…
Descriptors: Employment Practices, Information Services, Library Administration, Library Services
Wilkinson, Frances C.; Thorson, Connie Capers – 1998
Many librarians view procurement, with its myriad forms, procedures, and other organizational requirements, as a tedious or daunting challenge. This book simplifies the process, showing librarians how to successfully prepare a Request for Proposal (RFP) and make informed decisions when determining which vendors to use for purchasing library…
Descriptors: Costs, Decision Making, Evaluation Criteria, Information Services
Muir, Scott P., Comp. – 1995
The roles and responsibilities of the library systems officer continues to change as libraries move beyond the automation of library functions to offering resources in electronic formats and electronic access to information about collections beyond the walls of the home institution. This survey was designed to collect data and document some of the…
Descriptors: Academic Libraries, Administrative Organization, Comparative Analysis, Database Management Systems
Evans, John E. – 1984
This study is designed to illuminate some of the issues, options, and activities related to developing fee based information services at a large academic library, and to suggest the feasibility of developing such services at Memphis State University Libraries. The basis for the study is the realization that libraries, through automation, a changed…
Descriptors: Academic Libraries, Feasibility Studies, Fees, Higher Education