Purpose: The purpose of this study was to examine the occurrence of preservice literacy coursework in a sample of graduate speech-language pathology programs in the United States and to investigate the relationship between the likelihood that programs offered literacy coursework and (a) geographical region, (b) Carnegie Classification of research…

This article describes a faculty-led project to assess and revise institutional student learning outcomes at a small urban community college. The revision process involved four stages: (1) exploring stakeholders' explicit and implicit understandings through an experimental assessment; (2) using statistical tools to identify redundancies and…

Quality is a multidimensional and transversal concept also in the field of higher education. This and other considerations revealed some problems during application of quality principles to study programmes, emerged from the first accreditation experience in Italy. The objective of this article is to provide a simple self-assessment tool for…

This article presents a critical review of the relevant literature on managerialism and performance management in higher education. Afterwards, it features an inductive research that involved semi-structured interview sessions with academic members of staff. The interpretative study relied on the balanced scorecard's (BSC) approach as it appraised…

The principle-based approach is at the heart of the inspection philosophy of the Netherlands Inspectorate of Education. In this paper, we present the results of complementary qualitative and quantitative studies analysing the impact of this approach. In the first study, we apply a system dynamics approach to provide insight on the impact of the…

Community colleges are tasked with juggling multiple missions. They provide open access to education for adults in their community, work with industry partners to educate the local workforce, and provide relevant programming to the communities they serve. When compared with students at four-year institutions, community college students are older,…

This report presents the background and subsequent founding of the Historically Black College and University (HBCU) Collaboration for Excellence in Educational Quality Assurance (CEEQA). CEEQA is the first collaborative of its kind, and seeks to help address accountability measures while being true to HBCU missions and culturally relevant…

Successful colleges require effective leadership and governance. Effective governing boards are comprised of trustees who are committed to excellence in performing their duties. How do governing boards assure they are effective? One way is through ongoing board and trustee education and development, to provide the skills necessary to govern well.…

In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary information…

Public organizations charged with coordinating higher education institutions face a complex set of tasks. Whether coordinating institutions within one sector or across sectors, such organizations play vital roles in promoting a state's capacity for policy leadership to meet the growing need for an educated citizenry. National experts have…

Quality assurance for higher education in Europe has developed significantly since 2002, and has increasingly influenced, and been influenced by, the Bologna Process. A major step in the Bologna Process was taken at the ministerial meeting in Bergen in May 2005, with the adoption of the Standards and Guidelines for Quality Assurance in the…

This document presents guidelines for program review at Peralta Community College District's (PCCD) (California) institutions. The primary objective of the program review process is to assure that PCCD's educational programs reflect student needs and encourage student success. The review process consists of five stages: (1) a discipline self-study…

Presents a matrix that can be used by accreditation team members to gather, organize, analyze, and report descriptive and evaluative information about instructional support components, teacher observations/interviews, and curriculum evaluation. (DMM)

This study investigated student satisfaction at a comprehensive regional university using a questionnaire grounded in the disconfirmation theory of customer satisfaction. A total of 165 students enrolled in business courses were surveyed at the beginning of the semester regarding their expectations of the university, with 104 students completing…

This paper explores the concept of student-centered instruction at the higher education level and proposes use of the STUCEN scale to evaluate student centeredness as an institution-wide strategy and to link it to performance criteria such as student recruitment, retention, and graduation. The philosophy of student centeredness is discussed in…