Techniques for conducting student-attrition studies using the Student-Outcomes Information Service (SOIS) are outlined. General concepts to effectively guide an institutional research effort are discussed, with attention to better defining student attrition and a summary of results of recent research on the reasons why students withdraw from…

The concepts of need and needs assessment are examined in the context of information needs for college administrators. A description is included of the conceptual framework underlying the Needs Assessment Information System (NAIS), which was developed by the National Center for Higher Education Management Systems. Attention is directed to: (1)…

The Organizational Communication Profile (OCP) provides a way to survey organization member attitudes, perceptions, expectations, and degree of satisfaction with the manner in which information is handled within the organization. Although the OCP is relatively easy to administer and interpret, the instrument has a complex design and provides…