Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Employment within student affairs divisions offers environments in which students can apply the knowledge they have gained, as well as acquire new competencies, helping them to build solid foundations for their futures. Researchers used an online survey to assess the outcomes associated with part-time student employment within the student affairs…

Teachers were recruited from the mainland of the United States to work in rural areas in the State of Hawaii to meet the high demand for personnel. But often there is a mismatch between the culture of the island residents and that of the new teachers. To alleviate this mismatch, a workshop was developed to promote multicultural proficiency of…

Designed for district- and school-level character education committees, "Character Education by Design: A Blueprint for Successful District and School Initiatives" is a how-to guide for developing an effective character education initiative, one that will not only enhance the climate of the school and social behavior of the students, but…

The Industrial Arts Leadership Development Project was conducted to (1) provide inservice training for teachers to improve the quality of instruction and supervision; (2) provide inservice training for minorities and persons with limited English capability; and (3) provide leadership development for inservice teachers, service staff, and…

A needs assessment instrument was developed to aid rural (upstate New York) school officials in implementing staff development programs and determining special staff development needs for serving handicapped students in the mainstream. Survey responses were gathered from 85 elementary and secondary teachers in 3 school districts over 2 counties.…

The New Leaders Academy (NLA) is a national leadership training program aimed at ensuring the continuity of effective leadership of, and improved practices within, youth employment and development programs. The first NLA residential training session, held at Gallaudet University (Washington, DC), enrolled and trained 31 participants (called "New…