The primary objective of this research was to establish the range of interpersonal strategies, tools and techniques used by adventure sports coaches (ASCs) to influence participants' actions and behaviours, and to determine where these strategies were acquired. An interpretative approach was employed using semi-structured interviews with a…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Purpose - This research project has investigated the "Company Programme" of the charity YE and how effective it is at increasing Life Skills in young people. Data has been obtained using student questionnaires and teacher interviews. Previous studies have been completed on "Life Skills" and "Enterprise Programmes",…

This document was produced by the author(s) based on their research for the report "Cross- Cultural Training and Workplace Performance" (ED503402). It contains the following materials related to the report: (1) Primary approach letters; (2) Tests for statistical significance; (3) Survey of current cross-cultural training practice; (4)…

The project described in this report explored the effectiveness of a collaborative effort of parents and school personnel in the training and generalization of social skills for socially deficient children. Five students (aged 8-11), classified as behaviorally handicapped or learning disabled, served as subjects and were grouped with…

Discussion of shyness and how it affects performance focuses on a training program that was designed to assist trainers in reducing shyness and in-building interpersonal competence. A questionnaire and other methods to help identify shyness are described, and HyperCard software that organized and presented exercises for treatment is explained. A…

The study investigated the initial and long term efficacy of job-related social skills instruction for mildly to moderately handicapped adolescents identified as learning disabled, emotionally handicapped, and educable mentally handicapped. Assessment consisted of behavioral observations of students' performance during role play simulations.…