Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

The present study investigated the processes information professionals, working in a business environment, follow to meet business clients' information needs and particularly their involvement in information synthesis and analysis practices. A combination of qualitative and quantitative data was collected via a survey of 98 information…

This report details the design and results of a study commissioned by the California State Library to describe the everyday information needs of California citizens in the context of three societal trends that impact the operation of libraries and all other human services that define information delivery as part of their mandate: (1) emergence of…

In order to provide a base for national information planning and the restructuring of existing training institutions, a detailed study was conducted of manpower needs--at professional, paraprofessional, and technician levels--for information systems and services in the Caribbean region. A paper setting out the basic principles underlying manpower…

Prepared under contract with the International Council on Archives, this study is intended to promote the development of the archival and records management professions in Africa by providing basic data on their status in relation to other information professions in the public service, particularly librarians and documentalists. It addresses the…

The main concerns of this manpower survey were to examine and, where possible, modify and expand on the manpower planning model generated in the 1982 pilot study, and to use the model to assist with the forecasting of manpower requirements for library and information systems in the Caribbean region. Libraries and information systems in this area…