Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

Institutional library services for staff and residents are examined for agencies within the Department of Institutions, Colorado State Library. Data about use, library and audiovisual services, user satisfaction, facilities, staff, and budget were collected through several questionnaires: an open-ended, preliminary questionnaire; institutional…

A microcomputer and hard disk were used to set up an automated card catalog in an Edmonton (Alberta) elementary school learning resource center to determine if a computerized card catalog would help elementary students to access learning resource materials, thereby enhancing their learning. Instead of using a traditional card catalog, students…

This study, which was carried out with the support of the International Federation of Library Associations (IFLA) and Unesco between February 1981 and June 1982, is believed to be the first of its kind in the field of official publications collections. The report is based on a detailed analysis of the 199 replies received to 563 questionnaires…

Intended to be a comprehensive analysis of the use of government documents at the University of Illinois at Urbana-Champaign (UIUC), this project was designed in particular to ascertain to what degree provision of full bibliographic control at UIUC facilitates documents use. A point-of-exit questionnaire was used to determine user status,…

This survey was conducted to determine what geography materials, i.e., maps, globes, and atlases, were available in the public elementary school media centers in four Area Education Agencies in Iowa; the adequacy of these geography instruction tools for supporting the goals of the social studies curriculum; and the frequency of requests by faculty…

To gather data on library use by students at South Seattle Community College (SSCC), questionnaires were distributed to individuals in the library and, through instructors, to students in classrooms. Responses were received from 549 members of the campus community, 62% of whom were vocational students and 22% of whom were liberal arts students.…

Presents an analysis of questionnaire-generated data on the administration of international governmental organization (IGO) depository library collections. Topics discussed include restrictions to public access, separate or integrated collections, classification practices, and usage by categories of users. A directory of IGO depository collections…

This set of materials assembled by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL) contains seven examples of general use surveys and eight examples of user surveys on specific topics from a group of major research libraries. Among the items included are (1) a final report on a library user survey…

Library effectiveness--in particular, user satisfaction--is difficult to measure because it is a vague, subjective concept that is different for every person who enters the library. Library assessment traditionally has been measured by: (1) how well it has been meeting its stated goals and objectives; (2) the library processes, which include…

Based on surveys of library media specialists and teachers, an evaluation was conducted of the District of Columbia Public Schools (DCPS) School Library Resources Program, as operated during the 1982-83 school year. The stated objectives of the program were to demonstrate by June 1983 updating of library media services in 80% of the (public and…

Distributed on a random basis to 3,000 patrons, this survey was conducted to provide the administration of the Edmonton Public Library with a comprehensive evaluation of the service the library provides to the public. The results, which were tabulated using frequency distribution tables and which make up the major part of the report, are presented…

This study describes two surveys of the users of the Public Documents and Maps Department of the Duke University Library. The information gathered in the course of this inquiry is reported: (1) in a profile of the users of the department's reference service, and (2) in a comparison and analysis of the evaluations of reference encounters by both…

Anthropologists at seven universities were surveyed to determine their methods of information retrieval, choice of information sources, perception of the adequacy of library service, and information needs. Results show that journals, field data, and maps are important sources; interlibrary loan is often used; and the majority of needs are met by…

This study, commissioned to investigate how well the collection and services of the Regina Public Library meet the educational and recreational needs of the children of Regina, has tried to answer these questions: For what purpose do children in Regina use the public library? How well are the informational and recreational needs of library users…