As a result of the coronavirus pandemic, college students across the United States temporarily became online learners regardless of their learning modality preferences. Academic libraries and the student support they offer also went entirely online for extended periods. How did this involuntary online environment affect students' library research?…

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…