This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Describes a library staff inservice day developed at the Oak Lawn (Illinois) Public Library to meet the needs of a staff with diverse ages, interests, and duties. Recommends offering a variety of sessions that staff may choose from, provides examples, and includes a summary of evaluation results. (LRW)

The topic of this Urban Libraries Council (ULC) Frequent Fast Facts Survey is library staffing. These ULC Frequent Fast Facts Surveys are not intended to be scientific studies of the library community but rather "snapshots" on topics of current interest. Further analysis of the results is suggested, and for that reason, the completed…

This survey of library personnel had the following objectives: (1) to determine the best subject areas in which to provide continuing educational opportunities for staff members, (2) to determine the level of subject content for each subject area, (3) to identify an expected participant enrollment for each level of each subject, and (4) to…

This set of materials reports the needs assessment and implementation of a library staff development project funded by a Chicago State University grant. Because of the limited opportunity provided for all library personnel to improve their job skills, a proposal for a staff development program was submitted to the university granting office. A…

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

Indiana State Library staff were surveyed before automation planning and staff development committees were created to determine their reactions to automation and their expectations of online catalog and circulation system. Second survey a year later revealed more staff involvement and more positive attitudes than first study. Both questionnaires…

Presents the Readiness, Planning, Training, Implementation and Maintenance Model (RPTIM) for staff development. The results of a survey of staff developers that examined the appropriateness of the RPTIM model to academic and research library settings, and the extent to which existing staff development programs meet needed criteria, are discussed.…

Based on the results of a June 1984 survey of 30 Association of Research Library (ARL) member libraries, this kit contains documents related to automation training programs for ARL library staff members. A summary of survey results indicates that few libraries performed formal needs assessments before embarking on programs related to automation…

To investigate whether library staff development activities produce lasting changes in behavior, a questionnaire was given to 277 North Carolina library personnel. Findings differed by type of workshop, professional status, number of years at present position, and library size and type, but they suggest that transfer of training could improve with…

This document describes an investigation of the adequacy of the University of California, Santa Barbara (UCSB) Library's organizational structure, organizational climate, staffing patterns, training, career development, and communication to meet the needs of a postulated public services environment of 5 to 10 years in the future. Discussion of the…

This set of materials on staff development in research libraries, assembled by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL), focuses on programs and activities designed to provide general skills training related to the work performed in a research library. Contents of the set include: (1)…

Support staff of circulation, reference, interlibrary loan, media services, special collections, information, and reserves make up a large portion of library work forces, and each year are asked to take on more tasks, many requiring advanced skills. This study determined: (1) if there is an actual need for continuing education for support staff;…

Presents a model that can be used to develop or expand academic library services for international students based on survey results from Ohio academic libraries. Highlights include functional barriers, including critical thinking skills; cultural barriers; and model programs, including promotional, instructional, staff development, written,…