The concept of embedded librarians is a way for academic librarians to be intentionally and strategically inserted in the learning and teaching process through a variety of initiatives. In a mid-size university, in order to better address the research and curricular needs of students and faculty members, librarians became more intentional about…

This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

In an age of assessment and accountability, academic libraries feel much pressure to prove their value according to new university measurements of student success. This study describes a methodology for how libraries may examine student interactions with services to assess whether library usage impacts student grade point averages (GPAs) and…

This self-evaluation form for microform storage and care was designed to assist librarians who work with active non-book collections. Developed from an extensive literature search on the storage and care of non-book materials, the form has been field tested for value and usability in 20 institutions representing a variety of types of library…

This self-evaluation form for original paintings/prints and non-original prints storage and care was designed to assist librarians who work with active non-book collections. Developed from an extensive literature search on the storage and care of non-book materials, the form has been field tested for value and usability in 20 institutions…

This self-evaluation form for magnetic tape storage and care was designed to assist librarians who work with active non-book collections. Developed from an extensive literature search on the storage and care of non-book materials, this form has been field tested for value and usability in 20 institutions representing a variety of types of library…

This self-evaluation form for map storage and care was designed to assist librarians who work with active non-book collections. Developed from an extensive literature search on the storage and care of non-book materials, the form has been field tested for value and usability in 20 institutions representing a variety of types of library situations,…

This examination of the criteria used in the evaluation of library literacy programs reviews the relevant literature, discusses several evaluation models that have already been used in literacy projects, and outlines a proposed evaluation model. (EM)

This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

This manual provides a series of forms and instruments and outlines the procedures used by St. Louis Community College in its annual evaluation of the performance of instructional resources faculty. First, general information is provided in lists of the performance indicators and other criteria upon which the assessments of teachers, counselors,…

Discussion of ways libraries deal with patrons with various disabilities focuses on a project that investigated the effects of bibliographic instruction on mentally retarded adults using public libraries. Evaluation of the instruction by examining patrons' use of their library cards is described, and results of pretests and posttests are…

Noting that information is needed about libraries' roles in literacy activities in terms of the outcomes, the Library Programs Office of the U.S. Department of Education awarded the Division of Library Development a grant to develop a model that would evaluate literacy activities in such a fashion. A result of this effort, this library literacy…

This guide is designed to assist library media specialists in achieving the outstanding, comprehensive library media program outlined in "Information Power: Building Partnerships for Learning," published by the American Library Association and the Association for Educational Communications and Technology. The guide contains the following…

Describes the assessment plan developed for the interlibrary loan department at Central Missouri State University library. Highlights include the need for assessment of interlibrary loan services; client satisfaction; internal peer review; and library services operations review. Questionnaires and surveys are appended. (LRW)

An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A…