This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…

This report is the result of a self-study undertaken by the staff of the University of Miami's Otto G. Richter Library as part of the Academic Library Development Program (ALDP), a management self-study program developed by the Association of Research Libraries' Office of University Library Management Studies. The basic responsibility for the…

This comprehensive state-wide study of library systems in New York state describes them and analyzes the way they are working; compares that to the intent of library laws and regulations and to the needs of state residents for library services; and recommends changes where a need for them is indicated. (Three types of library systems are…