Reports results of user survey complemented by personal discussions organized to ascertain users' satisfaction with and impact of On-line Information Service (OLIS) introduced by University of Hong Kong Libraries in January 1980. Subject searches, relevance of citations, and costs are discussed. The questionnaire and OLIS requests form are…

Representing both the public and private sectors, members of an ad hoc committee were charged by the Joint Committee on Printing of the U.S. Congress with evaluating the feasibility and desirability of providing access to federal government information in electronic formats to depository libraries. Appointed in May 1983, the committee was asked to…

This report describes a survey conducted in 1979 to determine user response to SCORPIO, part of the Library of Congress Information System (LOCIS) consisting of online catalogs that are used directly by the public and are integrated with regular reference services. A questionnaire distributed to 123 users of this system asked about types of users,…

Patron use of periodical indexes was studied by interviewing patrons on random basis as they used periodical and newspaper indexes. A questionnaire was designed to gather information on citation elements, how patrons locate magazines in library, and how they use university's serials holdings list. Seven references and questionnaire are appended.…

Findings of study of user perceptions of online public access catalog in an academic library system indicate that: most patrons learned to use system from printed instructions; next most frequent sources of information were library staff and help feature; most patrons were extremely satisfied with system. Six references are cited. (EJS)

Intended to be a comprehensive analysis of the use of government documents at the University of Illinois at Urbana-Champaign (UIUC), this project was designed in particular to ascertain to what degree provision of full bibliographic control at UIUC facilitates documents use. A point-of-exit questionnaire was used to determine user status,…

Description of end user online searching at University of Ottawa highlights user survey, establishment of after-hours end user search service, costs, regulations, training librarians, publicity, implications, comparison of online searching by end users and trained intermediaries, presearch counseling, and librarians' perceptions of end users.…

The study reported in this paper was conducted to determine the need for "see" references for authors' names in library catalogs. Nine-item patron questionnaires were placed in the University of Rhode Island's main library. Over the course of six years, 160 questionnaires were completed, 47 by undergraduate students, 76 by graduate…

This study evolved from a survey of all academic libraries in Georgia, designed to identify current online activities in the state's academic libraries, and to predict future directions and trends. The information was gathered to provide a pool of data for comparison, planning, management, and administration of online services, and to serve as a…

Discusses data gathered from study assessing library users' behavior and perceptions of reference transaction. Characteristics of reference clientele (address, age, education), questions asked, answers given (type, source, length of time spent), relationships between variables, and cost of reference service are highlighted. Instructions and forms…

In order to collect information on online bibliographic searching activities in smaller academic libraries, a survey was conducted in December 1982 of 252 college and university libraries located in public and private institutions with enrollments of between 1,000 and 5,000 students. An 88.5% response rate was achieved. It was found that 65% of…

Anthropologists at seven universities were surveyed to determine their methods of information retrieval, choice of information sources, perception of the adequacy of library service, and information needs. Results show that journals, field data, and maps are important sources; interlibrary loan is often used; and the majority of needs are met by…

This study attempted to determine if the type of training that CD-ROM patrons received had an effect on the satisfaction level of their search results by use of the survey method. Kent State University students, faculty, and patrons who used CD-ROM databases for information retrieval were asked to complete a one page (front and back) questionnaire…

A 1981 investigation by the Australian National University (ANU) library of the scope and nature of online bibliographic retrieval services provided by the 19 Australian university libraries and 5 of the Australian central Institute of Technology libraries, and a further study carried out in 1980-81 to assess the satisfaction of patrons with…

This census population study surveyed 147 occupational safety and health professionals employed by the Ohio Division of Safety and Hygiene to determine how they satisfy their work-related information needs. The study achieved a response rate of 81% (n=120). Respondents were asked to identify the information providers whom they had consulted in a…