The Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) is a standardized survey instrument used by many hospitals for the purpose of measuring patient's perspectives regarding care received during their hospitalization. The survey provides national benchmark information enabling consumers to make comparisons of…

The 2012 National Household Education Surveys Program (NHES:2012) Data File User's Manual provides documentation and guidance for users of the NHES:2012 data files. The manual provides information about the purpose of the study, the sample design, data collection procedures, data processing procedures, response rates, imputation, weighting and…

This report explores the full cost to individuals of participating in further education in England and Wales--the nature and level of cost that individuals incur when they participate and the impact student financial support has on an individual's learning experience. Under taken jointly by the Learning and Skills Network and the National Union of…

This guidebook explains how to conduct a telephone survey that will gather the information necessary for new program needs assessment in the Wisconsin Vocational, Technical, and Adult Education system. The guidebook is based on pilot assessments conducted by Fox Valley Technical College. The guidebook contains five sections: (1) introduction--why…

This paper describes empirically tested strategies for containing mailed questionnaire costs while maximizing survey response rates. Survey focus, critical to gaining respondent interest and completion of the survey instrument, should be selected on the basis of the theme of the study in order to reduce survey length and yield more in-depth and…

A mail survey was conducted of all migrant youth who had received awards from the Gloria and Joseph Mattera National Scholarship Fund for Migrant Children during 1986-1992. Of the 354 scholarship recipients, 129 responded. In addition, 26 scholarship recipients were interviewed through structured telephone surveys. Over 92 percent of the mail…

In summer 1994, a long-term follow-up study was conducted of 1989-90 graduates of career programs at Johnson County Community College (JCCC) in Kansas. A survey was mailed to 536 graduates, certificate holders, and students who left JCCC with marketable skills to assess their satisfaction with JCCC and their jobs. With telephone follow-up, a…

Roles and functions of senior and front line managers in VET organizations and their approaches to developing management and leadership expertise were examined in order to identify best practices. Based upon mail surveys sent to managers in 1551 registered training organizations (365 responded, for a response rate of 23.5%), 147 telephone…