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Direct linkFry-Ahearn, Betty; Collins, David – Southern Regional Education Board (SREB), 2016
A grant from the School Leadership Program sponsored by the U.S. Department of Education during 2008-14 provided the opportunities and resources for SREB to bring together its cutting-edge knowledge base, field experience, and substantial bank of publications and training materials in the closely related fields of school improvement and school…
Descriptors: Principals, Low Achievement, Administrator Education, Educational Improvement
Peer reviewedJohanssen, Carl Gustav – Journal of Information Science, 1996
Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are…
Descriptors: Foreign Countries, Information Centers, Information Services, Models
Peer reviewedColeman, Vicki; And Others – College & Research Libraries, 1997
Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…
Descriptors: Academic Libraries, Expectation, Higher Education, Institutional Evaluation
PDF pending restorationDougherty, Jennifer Dowling; And Others – 1994
Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…
Descriptors: Business Administration, Change Strategies, College Administration, Costs
Download full textBielen, Leslie De Reus; Mehallis, Mantha – 1995
A description is provided of the process used by a university institutional research office to respond to questions from external groups and the institutional community about quality, effectiveness, and accountability. The institutional research office incorporated external and internal reports, along with institutional offices' planning,…
Descriptors: Access to Information, Accountability, Documentation, Educational Quality
Nelson, Orville – 1993
The research project described in this paper was conducted for three purposes: (1) to identify the program evaluation needs of secondary vocational educators in Wisconsin; (2) to identify those components of the state's previous evaluation system that educators wanted to keep; and (3) to develop a conceptual framework for revising Wisconsin's…
Descriptors: Discussion Groups, Educational Assessment, Evaluation Criteria, Evaluation Methods
