Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

From 1985 through 1989, studies were made annually of the administrative needs of school leaders in Georgia. This document functions as a guide for the Georgia Education Leadership Academy, as it looks ahead to the future of staff development for Georgia's school leaders. In 1985-87 and 1989, superintendents were asked to rate 61 common…

A survey of a sample of 141 of the 423 academic and public libraries, information centers, and media centers in its operating area was conducted by the Southeastern Pennsylvania Area Continuing Education (SPACE) Council to identify library continuing education priorities for both professional and nonprofessional staff. Questionnaires were sent to…

This survey of library personnel had the following objectives: (1) to determine the best subject areas in which to provide continuing educational opportunities for staff members, (2) to determine the level of subject content for each subject area, (3) to identify an expected participant enrollment for each level of each subject, and (4) to…

This document provides three resources in support of "Approaches for Sustaining and Building Management and Leadership Capability in VET Providers" (ED499670), which examines the existing and potential strategies for sustaining and building greater levels of management and leadership capability in training organisations. The resources…

This report presents the state, district, and local education staff development objectives in South Carolina, based on defined educational needs assessment. Suggestions include definition of the change process, discussion questions, staff development planning, empowerment, and new opportunities. Each level of the program is based on the concept of…

In 1989, Saddleback College (SC) and nine other California community colleges were selected for an on-site review of the uses and benefits of Assembly Bill (AB) 1725 faculty and staff development funds. The materials in this report describe the process and criteria used by the Saddleback College Faculty and Staff Development Committee to allocate…

A needs assessment conducted with 469 first-year teachers in Virginia in 1984-85 sought to determine the teachers' needs in terms of their competencies and what sort of learning experiences would be most helpful to them. Respondents indicated needs in a wide range of competency areas, with classroom management evoking the greatest concern.…

This inventory is designed to help educational consultants assess their levels of knowledge and skills in ten broad areas of consulting: communication, entry/intervention, diagnosis, group facilitation, problem-solving, influence/power, resource utilization, conflict management/utilization, and evaluation. The instrument is designed to help…

A generic staff development model for kindergarten through sixth-grade child care programs is described. Recommendations for the what, when, and how of staff development activities are based on a review of the literature and a needs assessment survey administered in two school districts and a private sector, school-age child care program in…

This study surveyed how respite care services functioned for Swedish families who have children with disabilities and compared the results with a previous study made 6 years earlier. The study was based on a questionnaire completed by 245 of Sweden's municipalities. The study examined the quantity and quality of the services and respondents' views…

This paper describes the outcomes of a practicum that initiated site-based-management strategies to support the consistent implementation of a quality school-age child-care program. Implemented at a multisite child-care center, the program sought to enhance staff members' job satisfaction and maximize their opportunities for professional growth…

The present and future training needs of financial aid practitioners (financial aid officers, counselors, and support staff personnel) at Arizona colleges and government agencies were assessed. Attention was directed to the literature on training and programs for financial aid practitioners, as well as the possibilities of developing a…

This set of materials reports the needs assessment and implementation of a library staff development project funded by a Chicago State University grant. Because of the limited opportunity provided for all library personnel to improve their job skills, a proposal for a staff development program was submitted to the university granting office. A…

The factorial validity was investigated of a 55-item instrument designed for use in a recently desegregated school district to assess staff training needs. Factor analysis supported the validity of the instrument. (The 55 items are presented). (Author/JKS)