Investigates the search behavior of CD-ROM database users in Zagreb (Croatia) libraries: one group needed a minimum of technical assistance, and the other was completely independent. Highlights include the use of questionnaires and transaction log analysis and the need for end-user education. The questionnaire and definitions of search process…

Discusses topics related to the introduction of CD-ROM databases at the Hahnemann University library, including hardware and software, staff training, changes in workload, access and promotion of the service, bibliographic instruction, and public response. Tables listing basic knowledge and protocol for assisting users, a user questionnaire, and…

Reports on the development, practice, and success of instructional methods for teaching CD-ROM use which were explored at the Wayne State University Library. Results of a preliminary survey designed to evaluate user reaction to CD-ROM products are presented. A copy of the questionnaire is appended. (MES)

This report discusses a workshop conducted by the library of San Jose State University to instruct eight students with learning disabilities (SLD) in the use of CD-ROM databases. The workshop contributors believed that CD-ROM databases could simplify research paper and homework assignments for such students. The 5-month workshop sought not only to…

This study attempted to determine if the type of training that CD-ROM patrons received had an effect on the satisfaction level of their search results by use of the survey method. Kent State University students, faculty, and patrons who used CD-ROM databases for information retrieval were asked to complete a one page (front and back) questionnaire…

This study analyzed CD-ROM searches in five science and engineering databases in an academic library. Results indicated that users were usually able to obtain results and print records but that few used more sophisticated techniques to refine their searches. It was concluded that instruction in CD-ROM database searching should be a high priority.…

This document reports the results of a follow-up survey of 34 Association of Research Libraries member libraries which was conducted in 1989 to measure changes that had taken place in the administration of computer files (CF)--previously referred to as machine readable data files--since the original survey in 1984. It is noted that this survey…

Discusses the results of a survey of school librarians in North Carolina conducted to determine the extent of CD-ROM and videodisk use and how they are changing the teaching of library, information, and research skills. CD-ROM and videodisk titles are listed, and recommendations for further study are suggested. The questionnaire is appended.…

The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…

Describes a survey of library users at Hofstra University that was conducted to determine how well end-user search services satisfy information needs and the extent to which users apply concepts and techniques emphasized in the training program. The impact of thesaurus use is examined and modifications in training are recommended. (four…

This document is the final report to the U.S. Department of Education of a research and development grant awarded to establish a fully equipped electronic training room and test the effectiveness of hands-on instruction in learning the NOTIS OPAC (online public access catalog) and the Silver-Platter ERIC database on CD-ROM. The purpose of the…

Reports on a study of CD-ROM products in Nigerian libraries and information centers that gathered information about funding sources, users, hardware configurations, and training facilities through a survey of research, public, and academic libraries. Recommendations for future CD-ROM use are included, and a copy of the survey is appended.…