This appendix accompanies a report on state vocational rehabilitation agency practices to control for quality and timelines in case management systems. The materials, related to quality assurance and case flagging, are representative of the variety of methods used by 42 states and Puerto Rico. (The states are Alabama, Alaska, Arizona, Arkansas,…

Assessment of student learning and development has become a national issue. The status of local campus initiatives was considered in a national survey designed to determine (1) the extent to which assessment programs have been developed or are being developed, (2) the objectives and source of initiation, and (3) assessment techniques. Emphasis was…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…