This how-to-do-it guide for Oklahoma public libraries to use in evaluating their performance defines the individual performance measures, explains the data collection and analysis procedures, shows example calculations, and discusses the analysis and presentation of the performance measures. The performance measures are presented in terms of the…

Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…

This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…

Describes the Public Library Effectiveness Study (PLES), which was designed to apply models and methods of organizational effectiveness research to public libraries. Indicators of public library effectiveness are described, factor analysis results are presented, implications for evaluating library performance are discussed, and further research is…

The purpose of the Public Library Effectiveness Study was to define effectiveness for the public library institution. The research was designed not to measure effectiveness or evaluate particular libraries or groups of libraries, but rather to identify the feature or features of a public library that most directly attest to its effectiveness. The…