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Block, William E. – 1977
Consumer satisfaction with mental health services is one of the process objectives inherent in the general goals for community mental health centers funded federally by the National Institute of Mental Health. Programs must demonstrate that patients and other service consumers agree that their needs are being met by existing services and patterns…
Descriptors: Accountability, Community Health Services, Counselor Evaluation, Evaluation Methods
Stolar, Steven M. – 1996
In spring 1996, Cumberland County College (CCC), in New Jersey, conducted a survey to determine the level of satisfaction of students with academic advisement services. A 36-item questionnaire developed by American College Testing (ACT) was distributed to 667 degree-seeking students, representing one third of the degree-seeking students enrolled…
Descriptors: Academic Advising, Community Colleges, Counselor Evaluation, Educational Counseling